Frequently Asked Questions
What is Dude I Need a Truck?
Dude I Need A Truck is your premier digital moving experience that connects you through our platform to a local Dude/s with a truck in your community. Request a Dude in our mobile app for single item pick ups and get paired up within 15 min to get your couch, mattress, book shelf or other item moved with some muscle and a big smile. We call this a micro move. If you need DUDE labor (Just dude muscles, DUDE Prime (2 dudes and a bigger truck for a bigger move) or DUDE Junk removal (pick up those papers and the trash) you can order those directly on our website under “services.”
Dude hours are from 8AM to 8PM 7 days a week.
How much does a Dude cost? And how does it all work?
For a single item pick up (micro move via the mobile app) the rate is calculated by the estimated time and distance of your move, haul, or delivery. This includes 1 Dude, and 1 pick up truck. (If the pick up goes over 1.5hrs you will be charged $45.00 per hour for overage charges pro rated to every 15 minutes. If you are requesting the DUDE labor service, or DUDE Prime the rates are under “services” on our website. You pay by the hour for DUDE labor and a flat rate for DUDE junk removal.
What happens if the job takes longer than expected?
DUDE charges an additional $45.00 per hour service fee when the job exceeds the allotted micro-move (Single item pick up) time frame. Each job is given an allotment of 1.5 hours per micro-move. When the 1.5 hour time allotment is reached, User agrees to pay an additional $45.00 per hour Pro rated to every 15 min) charge until the job is completed. Should the job run into any unforeseen circumstances, your dude is compensated appropriately for his time.
Do I help out the Dude with my move?
For single item pick ups your Dude can move most of your items on his own with the help of a dolly, some muscle, and a few mysterious fulcrum points. If there is an item that is heavier or needs to be carried into a tight space, a helping hand would be greatly appreciated. Or you can order a second dude via the app if you think the job will require two dudes. If you can’t manage to help, (or just prefer not to) order a second dude!
How long does it take for a Dude to show up?
Your Dude/Dude’s will arrive at your scheduled time . You’ll get an ETA when your dude is on his way. If you need to speak to your dude directly because of any last minute changes shoot him a text or a call to let him the change in schedule.
What area does Dude I Need A Truck cover?
Currently, we cover Los Angeles, Santa Barbara, Isla Vista, Goleta, Ventura County, Orange County, San Diego, and Austin Texas. More cities coming soon!
How do I pay for my Dude?
All payments are done through the app or online. We verify your credit card when you request a Dude, and payment is processed once we fulfill your request.
What if I need 2 dudes?
If you need two dudes for a micro move then you can simply order/schedule a second dude via the app for the same date and time as a separate request. This way, you will get two dudes and two trucks. They can knock down two loads/trips in one fell swoop. (Please Note: If you need a second dude but not a second truck we only provide the dude with his truck and you will be charged accordingly via the app) Or you can also order online under DUDE labor for extra hands and muscle.
What if I just need a dude to help load or unload a moving truck or a POD? Or just need help moving items around but do not need a truck?
If you just “need a dude and some muscle” and not a truck then please see DUDE labor on our website to order. And remember all of our dudes/dudette’s are super heros. 🙂
Can I tip my Dude?
Tipping is entirely optional, but if you wish to reward your Dude for a job well done and for going the extra mile, you may tip in cash.
How do I speak with my Dude?
After your request, you have the ability to text or call your Dude directly, to discuss any details, or logistics, or just to say hello!
Does a Dude disassemble/assemble my items?
Your Dude is only required to physically move the items from point A to point B. Your Dude will expect the items to be appropriately packed beforehand.
What about safety? Is there anything Dude’s don’t move?
All Dudes undergo extensive criminal and motor vehicle background checks before they are allowed access to the Dude network.
What Dude’s don’t move for single item pick ups (Micro moves)
Piano’s, Pool tables, Refrigerators, Jacuzzi’s, Ping pong table, Safes, Sleeper bed sofas, any heavy outdoor or indoor marble furniture, and of course nothing hazardous or medical beds or equipment. And we won’t move your great Aunt’s antique china cabinet from the 1800’s! 🙂
I don’t have a smartphone so I cannot download the app but I still need a dude!
If you don’t have a smartphone to download app and request, do not fret. We still love you. Yes, it is correct that Micro-moves are only available via our smartphone. However, you can use the following online forms to order service for Junk Removal or Labor only jobs. You can also order the DUDE Prime service for that bigger moving experience via our website. (App coming soon)
Do you accept cash or check?
No. Sorry, only plastic. 🙂
I want to be a Dude partner, how do I apply?
Please download the iOS or Android app. In the settings page, click on “Become A Dude”, and apply. We will reach out to you with more information. If you would like more information on how to launch your own DUDE business in your city then please shoot us an e-mail at email@example.com and tell us why you would be the perfect dude for your city.